Direct Debit Specialist for our Global Collections Team – 1 year contract, Prague, Czech Republic, Europe

Position Overview:

Expedia is currently recruiting for a 1 year contract Direct Debit Specialist to help drive this choice method of payment. Working alongside the Finance team, the successful individual will be responsible for processes relating to Direct Debit registrations and supporting collections. The key focus of this role is to encourage eligible hotels to complete the direct debit registration process. The Direct Debit Specialist would also take ownership for ensuring the processes related to direct debit transactions and collections are successful and to find swift resolution when they are not. The ideal candidate will have strong sales skills, excellent communication skills and be a detail-oriented problem solver with the ability to multi-task. We are looking for a team-player who enjoys working closely with other departments in an ever-changing environment.

Responsibilities include but are not limited to:

• Overseeing the direct debit registration and collections process
• Manage communications with regards to returned or rejected direct debits
• Suggesting improvements to the current process
• Correspond with Market Managers, PAC/GSO team, corporate contacts, and properties on escalated issues
• Make collection calls when direct debit rejects/fails
• Ensure company and departmental policies are followed
• Manage assigned account base in regard to commission collections, maintain up-to-date contact information for hotels assigned to you
• Complete special projects as assigned
• Other duties as assigned

Preferred Qualifications:

• Minimum one year experience in phone sales or similar position
• Exceptional verbal and written communication skills, proficiency in English and German required.
• An understanding of the processes relating to Direct Debit registrations and collections
• Extensive knowledge of basic computer programs including Excel, Word, and Outlook
• Excellent attention to detail and the highest levels of accuracy
• Superb problem-solving, analytical and mathematical skills
• Positive can-do attitude, goal-oriented, and able to work with minimal supervision
• Excellent interpersonal skills
• Dependable, flexible, and able to work in a fast paced, changing environment
• Advantageous to have experience working in Oracle and SalesForce

Please send your CV to empregopelomundo@gmail.com with the Reference Prague – Direct Debit  / Por favor enviar o Curriculo para empregopelomundo@gmail.com com o assunto “Praga Debito Directo”